2008-09 TICKET POLICIES
1. Seating and parking for all games (home, away and post-season) will be based on Season Ticket and Scarlet R priorities.
2. In order to retain season seat locations, orders must be received by the renewal dead line and maintain or increase seating priority levels.
3. Rutgers reserves the right to limit the number of priority seats.
4. Rutgers reserves the right to move seat locations slightly in order not to leave single seats open.
5. Seating for single games WILL NOT BE ADJACENT to season ticket locations.
6. Individuals wishing to sit together must submit their orders together. All seats will be assigned according to the lowest priority in the group.
7. For special handicapped seating/parking, please call the ticket office before placing orders.
8. Full remittance, including handling, must accompany all applications. Orders will not be processed without full remittance enclosed.
9. No telephone orders accepted for season ticket renewal orders.
10. Away game and single tickets ordered in advance will be mailed separately approxi mately two weeks prior to event.
11. If tickets are not received two days prior to the game, please call the Ticket Office at (732) 445-2766 or toll free at (866) 445-GORU.
12. Rutgers is not responsible for lost or stolen tickets. Please handle your tickets with care. Tickets that are apparently lost in the mail must be reported to the Ticket Office prior to the event and a report must be filed with your local post office for duplicate passes to be issued.
13. If tickets are lost, stolen, or left at home, season ticket holders and single game
buyers of record will be charged full-price for a duplicate pass. This duplicate pass fee will be fully refunded if the original tickets are returned to the Ticket Office within 10 days of the event. Tickets sold over-the-counter cannot be duplicated.
14. NO REFUNDS OR EXCHANGES.
15. Tickets subject to availability.
16. Children 24 months (2 years) and older must have a ticket to the game.
17. All information subject to change.
TICKET POLICIES AND INFORMATION
Ticket Policies – Everyone two years of age or older must have a ticket to enter the Athletic Center. The ticket holder is restricted to the section, row and seat indicated on the ticket. Persons leaving their seats during the game or between halves may be required to show their ticket stubs to the user before they are readmitted to their section.
Advance Tickets – Advance tickets are available at the Louis Brown Athletic Center Ticket Office weekdays 8:30 a.m. to 5 p.m. They may be purchased online at scarletknights.com or on game day at the Ticket Office, subject to availability. For complete ticket information or to purchase your tickets with Visa, Discover, or MasterCard via the Athletic Ticket Office, please call (866) 445-GORU.
Student Tickets- Rutgers student tickets are for use by Rutgers fulltime undergraduate students only. They are not transferable and are valid only when accompanied by a valid Rutgers student ID.
Re-Entry Policy – Spectators leaving the Athletic Center will not be readmitted.
Will-Call – The Will Call window is located at the Ticket Office.
ATHLETIC CENTER POLICIES
Gate Procedures – All spectators must present their own ticket. Spectators should not bring large bags, backpacks and similar items into LBAC. All items brought into the RAC will be inspected, including small bags such as purses and diaper bags. Spectators can speed their entry into the athletic center by leaving these items behind. LBAC regulations prohibit glass bottles, cans, alcoholic beverages, coolers, umbrellas, noisemaking devices, balloons, laser pointers, pets, balls, weapons, sticks/poles, containers, fireworks and any other items deemed dangerous or inappropriate from being brought into the facility. By use of your ticket, you consent to a reasonable search for prohibited items. Ticket stubs are not valid for re-entry.
Alcoholic Beverages – Alcoholic beverages are not permitted in LBAC. Any spectator possessing alcohol will be asked to surrender it. Any spectator under the influence of alcohol will be asked to leave the athletic center.
No Smoking Policy – Per university regulations, smoking is not permitted in the seating area, bathrooms and concourses.
Pets Prohibited – Pets are prohibited in LBAC.
Playing Area Regulations – Spectators must keep off the playing area at all times. Anyone violating this policy will be escorted from the athletic center and subject to arrest. Spectators must use the athletic center exits on the main concourse level.
Public Address System – The public address system is intended primarily for spectators’ information concerning the game. Please do not request the use of the public address system to make social contacts. No appeals will be made over the public address system except under exceptional circumstances.
Solicitation – The selling of any item by anyone other than university-authorized personnel in and around LBAC, including the parking lots, is prohibited. Violators are subject to prosecution.
GENERAL ATHLETIC CENTER AND INFORMATION
Starting Times – All home game tickets indicate tentative starting times. Please consult your local newspaper, check our website (www.scarletknights.com), or call the ticket office, (866) 445-GORU, to confirm starting time.
Lost and Found – Direct all inquiries to the athletic center staff (gate attendants, ushers or ticket office). Following each game, any unclaimed article will be turned over to the University Police Department and held there for proper identification. Calls can be directed to (732) 932-7211.
Athletic Center Entrance/Exit – Access the Louis Brown Athletic Center via East doors adjacent to the Athletic Center Ticket office. Exit Athletic Center via all East, North and South doors.
First Aid – First aid facilities are available. Please contact the nearest usher if medical assistance is required.
Security – For police assistance, please contact the nearest usher.
Rutgers Souvenirs – An attractive array of Rutgers University souvenirs are available at the novelty booth in the South corridor.
Refreshments – Refreshments are sold from concession stands located in the East lobby and North and South corridors. The Rutgers Division of Dining Services is the Athletic Center food concession vendor.
Rest Rooms – Rest rooms are located in the East lobby. Baby changing tables are available in all rest rooms.
Telephones – Public telephones are located in the East lobby near the rest rooms. One telephone at each bank is designated for wheelchair use.
Weather or Athletic Center Emergencies – In case of any severe weather or other circumstances which may necessitate evacuation of the Louis Brown Athletic Center, please follow directions of event personnel (police, ushers, P.A. announcer, etc.) to the quickest and safest exit.
Night Game Safety Suggestions – Utilize lighted areas to access and exit the Athletic Center and adjacent parking lots.
ATHLETIC CENTER OPERATIONS COMMENTS
The Rutgers University Division of Intercollegiate Athletics is committed to providing maximum service toward making your visit to the Louis Brown Athletic Center an enjoyable experience. We are grateful for the letters of appreciation recognizing the courtesy of our staff. If you have any suggestions, comments or questions, please forward them to: Athletic Center Manager, 83 Rockafeller Road, Piscataway, N.J. 08854-8053.
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